Terms and Conditions

Kitchenturk reserves the right to update the Terms and Conditions of this Site at any time. Access to any update will be listed on the new Terms and Conditions on the Site’s home page. The new Terms and Conditions will take immediate effect and govern all transactions with Kitchenturk through the use of the Site. Should you disagree with the new Terms and Conditions please discontinue immediately the use of the Site. Kitchenturk reserves the right to suspend or cancel a customer's access to any or all of the services provided by Kitchenturk should it result that the account has been inappropriately used. You also have the right to request the blocking or erasure of data that has been processed unlawfully. The customer’s statutory rights are not affected by these Terms and Conditions. Customers may request deletion of their account by sending an email addressed to info@kitchenturk.com.

Age Restrictions

It is an offense to attempt to buy a product if you are under the required age. The offense applies also to any third party attempting to purchase any product on behalf of an underage Site user. 

Customers placing orders for the purchase of products on the Site, confirm that they are of the appropriate age to receive and use the specified product so ordered. Any customer ordering a product to be delivered to a third party will be accepting the responsibility that the intended recipient of the order is of the appropriate age to receive and use the product so ordered. Kitchenturk reserves the right not to supply any age-restricted product where we reasonably believe that a customer is below the relevant minimum age.

Sales Policy

•        When creating an account, Customers will be asked to provide a valid date of birth to verify their age. 

•        All deliveries require an adult's signature (18+). 

Payments

Payments for online purchases need to be finalized by either one of the following methods: 

Cash on Delivery - Pay using cash when we get your delivery at your door.

Prices 

The prices quoted on the Kitchenturk Portal are resale prices and the quality of the products is guaranteed. 

Whilst every care is taken to ensure correct pricing online, including but not limited to updating pricing daily, the actual amount charged upon delivery might be different from the one shown online especially due to stock price fluctuations upon which we have no control. We only charge for products delivered. All quote prices are VAT inclusive.

The offers that are advertised on the Kitchenturk leaflet are only applicable during the duration of the stipulated dates on the leaflet. When placing an order it is important to choose a delivery date that falls within the dates of the leaflet otherwise the offers would have expired and will be charged at a normal price. The offers are timebound and updated automtically on the system, therefore our members of staff do not have access and are not able to amend the prices. 

Quality

If for any reason customers are not satisfied with the quality of the products delivered please return the goods to Kitchenturk at the address quoted on the contact page for full credit. 

Kindly produce your delivery receipt as proof of purchase.

Click and Collect

Kindly wait for the confirmation email before coming to Kitchenturk to pick up the order during your chosen timeslot.

Delivery

Delivery service is available to all customers ordering via our website. All orders are concluded in English. 

Deliveries are done in all locations in Malta (not Gozo and Comino).

Kindly note that a delivery and service charge of €2.50 will apply to the order placed below €100.00. This charge applies to all localities. When making online purchases, orders over €100 will not be charged. This fee applies to all locales.

The minimum order that a user can place is that of €20.00.

Deliveries will be carried out from Monday to Friday (Public Holidays Included) between 13:00 am to 6:59 pm except Christmas Day and New Year’s Day. 

Deliveries will be done according to the timeslot chosen by the customer. Timeslots are available on a first-come-first-serve basis.   

Should you have any queries relating to our delivery system or any of the above-listed conditions please do not hesitate to contact us via e-mail at info@kitchenturk.com. 

Website Stock Management

We do our best to ensure that our stock is managed and maintained so that the website is up to date, however, given that online shopping taking place, some stock levels will not be a true representative of the stock available.   

When you place your order, we will ask if you would like us to substitute an alternative similar product if your chosen products are not in stock at the time, we dispatch your order. If you do and when you receive your order, you are still not happy with the substitution, please let us know as soon as you can so that we may handle this by these terms and conditions.

Returns

 For items to be returned to Kitchenturk they have to be in their original form, with all original labels and seals attached and intact. 

Kitchenturk will not accept any perishable products on the same day if they are not kept at their respective optimum temperature. Other Products can be returned on same day in their original form. 

If an item is faulty then we will meet our legal obligations which will be of providing credit, provided that the item is returned within a reasonable time with proof of purchase. 

Website Maintenance

There might be certain periods whereby parts or all website may not be available due to maintenance work. Should a customer have any difficulty in the use of the website please contact us via e-mail at info@kitchenturk.com. It could result, in that sometimes the site or part thereof may not be available to circumstances beyond our control. We apologize for any inconvenience this could cause. 

Payments via Credit Cards are made through a highly secure payment gateway approved by the local banks.

Copyright
Designing, coding, text, and images of the respective domain names www.kitchenturk.com is prohibited and cannot be used for any publication or any other resource unless prior written approval is provided by the Management. 

Promotions & Offers

Kitchenturk reserves the right to launch competitions, offers, and/or promotions that may apply exclusively to online shoppers at any given time.